{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"TCE Total Customer Experience: Building Business through Customer-Centric Measurement and Analytics","author_name":"Bob E Hayes PhD","thumbnail_url":"https://www.ebooknetworking.net/books/098/928/big098928042X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-098928042X.html\">TCE Total Customer Experience: Building Business through Customer-Centric Measurement and Analytics</a>","width":400,"height":300}