{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices","author_name":"Kiran Kumar Pabbathi","thumbnail_url":"https://www.ebooknetworking.net/books/099/132/big0991320557.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0991320557.html\">Guidance for Problem Management: According to ISO/IEC 20000 &amp; 9001 Standards, Six Sigma and ITSM Best Practices</a>","width":400,"height":300}