{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Dealing with Difficult People: How to deal with nasty customers, demanding bosses and uncooperative colleagues","author_name":"Roberta Cava","thumbnail_url":"https://www.ebooknetworking.net/books/099/244/big0992448972.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0992448972.html\">Dealing with Difficult People: How to deal with nasty customers, demanding bosses and uncooperative colleagues</a>","width":400,"height":300}