{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers","author_name":"Todd W. Arnold","thumbnail_url":"https://www.ebooknetworking.net/books/099/613/big0996136002.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0996136002.html\">Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers</a>","width":400,"height":300}