{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the \"Nordstrom\" of Your Industry","author_name":"Robert Spector, Patrick D. McCarthy","thumbnail_url":"https://www.ebooknetworking.net/books/111/807/big1118076672.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1118076672.html\">The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the &quot;Nordstrom&quot; of Your Industry</a>","width":400,"height":300}