{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand","author_name":"Kelly McDonald","thumbnail_url":"https://www.ebooknetworking.net/books/111/836/big1118360729.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1118360729.html\">Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don&#039;t Understand</a>","width":400,"height":300}