{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Design for Business: A Practical Guide to Optimizing the Customer Experience","author_name":"Ben Reason, Lavrans Løvlie, Melvin Brand Flu","thumbnail_url":"https://www.ebooknetworking.net/books/111/898/big1118988922.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1118988922.html\">Service Design for Business: A Practical Guide to Optimizing the Customer Experience</a>","width":400,"height":300}