{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Managing Customer Experience and Relationships: A Strategic Framework","author_name":"Don Peppers, Martha Rogers","thumbnail_url":"https://www.ebooknetworking.net/books/111/923/big1119236258.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1119236258.html\">Managing Customer Experience and Relationships: A Strategic Framework</a>","width":400,"height":300}