{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Services Marketing: Integrating Customer Focus Across the Firm","author_name":"Valarie A. Zeithaml Mary Jo Bitner Dwayne D. Gremler","thumbnail_url":"https://www.ebooknetworking.net/books/112/150/big1121507824.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1121507824.html\">Services Marketing: Integrating Customer Focus Across the Firm</a>","width":400,"height":300}