{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service agility: A crucial component of service strategy.","author_name":"Joseph C. Miller","thumbnail_url":"https://www.ebooknetworking.net/books/124/381/big1243816767.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1243816767.html\">Service agility: A crucial component of service strategy.</a>","width":400,"height":300}