{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Toyota Way to Service Excellence: Lean Transformation in Service Organizations","author_name":"Jeffrey K. Liker, Karyn Ross","thumbnail_url":"https://www.ebooknetworking.net/books/125/964/big1259641104.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1259641104.html\">The Toyota Way to Service Excellence: Lean Transformation in Service Organizations</a>","width":400,"height":300}