{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World","author_name":"Pete Blackshaw","thumbnail_url":"https://www.ebooknetworking.net/books/140/015/big1400157315.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1400157315.html\">Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today&#039;s Consumer-Driven World</a>","width":400,"height":300}