{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Services Management: AND Essence of Business Process Re-engineering: An Integrated Approach","author_name":"Bart Van Looy, Roland Van Dierdonck, Paul Gemmel, Joe Peppard, Philip Rowland","thumbnail_url":"https://www.ebooknetworking.net/books/140/583/big1405839597.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1405839597.html\">Services Management: AND Essence of Business Process Re-engineering: An Integrated Approach</a>","width":400,"height":300}