{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delighting your customers: Delivering excellent customer service...without breaking the bank (Business on a Shoestring)","author_name":"Avril Owton","thumbnail_url":"https://www.ebooknetworking.net/books/140/813/big1408139928.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1408139928.html\">Delighting your customers: Delivering excellent customer service...without breaking the bank (Business on a Shoestring)</a>","width":400,"height":300}