{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives","author_name":"Yellin, Emily","thumbnail_url":"https://www.ebooknetworking.net/books/141/654/big1416546901.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1416546901.html\">Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives</a>","width":400,"height":300}