{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Shift Happens: Bridging The Gap Between Awful And Awesome Customer Service","author_name":"Stephanie Wood","thumbnail_url":"https://www.ebooknetworking.net/books/141/848/big1418483842.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1418483842.html\">Shift Happens: Bridging The Gap Between Awful And Awesome Customer Service</a>","width":400,"height":300}