{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Principles of Customer Service: A System's Approach to Customer Service Delivery","author_name":"Bert Mullings","thumbnail_url":"https://www.ebooknetworking.net/books/141/967/big1419670980.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1419670980.html\">Principles of Customer Service: A System&#039;s Approach to Customer Service Delivery</a>","width":400,"height":300}