{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage","author_name":"James L. Heskett, W. Earl Sasser, Joe Wheeler","thumbnail_url":"https://www.ebooknetworking.net/books/142/211/big1422110230.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1422110230.html\">Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage</a>","width":400,"height":300}