{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty-Minute Books)","author_name":"Lloyd Finch","thumbnail_url":"https://www.ebooknetworking.net/books/142/601/big1426018541.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1426018541.html\">Telephone Courtesy &amp; Customer Service: Be Your Company&#039;s Lifeline to Customers (Crisp Fifty-Minute Books)</a>","width":400,"height":300}