{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Practical Contact Center Collaboration","author_name":"Ken Burnett","thumbnail_url":"https://www.ebooknetworking.net/books/143/499/big1434997235.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1434997235.html\">Practical Contact Center Collaboration</a>","width":400,"height":300}