{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delivering Quality Service","author_name":"Valarie A. Zeithaml","thumbnail_url":"https://www.ebooknetworking.net/books/143/916/big1439167281.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1439167281.html\">Delivering Quality Service</a>","width":400,"height":300}