{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction","author_name":"Willie L. Carter","thumbnail_url":"https://www.ebooknetworking.net/books/143/920/big1439201048.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1439201048.html\">Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction</a>","width":400,"height":300}