{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Call Center Survival Guide","author_name":"Randy Lalonde","thumbnail_url":"https://www.ebooknetworking.net/books/144/141/big1441414002.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1441414002.html\">The Call Center Survival Guide</a>","width":400,"height":300}