{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (International Series in Operations Research & Management Science)","author_name":"Evangelos Grigoroudis, Yannis Siskos","thumbnail_url":"https://www.ebooknetworking.net/books/144/191/big1441916393.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1441916393.html\">Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (International Series in Operations Research &amp; Management Science)</a>","width":400,"height":300}