{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Thesis: Net Promoter Scores vs Customer Satisfaction: A Comparative Study of Service Delivery Methods and NPS","author_name":"Natalia Preiss","thumbnail_url":"https://www.ebooknetworking.net/books/144/214/big1442141964.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1442141964.html\">Thesis: Net Promoter Scores vs Customer Satisfaction: A Comparative Study of Service Delivery Methods and NPS</a>","width":400,"height":300}