{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Smile or You're Fired...: Seven Lessons for Managers of Service","author_name":"Robert Fitzgerald","thumbnail_url":"https://www.ebooknetworking.net/books/144/865/big144865968X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-144865968X.html\">Smile or You&#039;re Fired...: Seven Lessons for Managers of Service</a>","width":400,"height":300}