{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Practical Zendesk Administration: Best practices for setting up your customer service platform","author_name":"Stafford Vaughan","thumbnail_url":"https://www.ebooknetworking.net/books/144/934/big1449343643.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1449343643.html\">Practical Zendesk Administration: Best practices for setting up your customer service platform</a>","width":400,"height":300}