{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"CRM in Action: Maximizing Value Through Market Segmentation, Product Differentiation & Customer Retention","author_name":"Dr. Ken K. Wong","thumbnail_url":"https://www.ebooknetworking.net/books/145/027/big1450279880.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1450279880.html\">CRM in Action: Maximizing Value Through Market Segmentation, Product Differentiation &amp; Customer Retention</a>","width":400,"height":300}