{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Earn Their Loyalty: Treating Customers and Employees Like People","author_name":"Robert Brown Ph.D.","thumbnail_url":"https://www.ebooknetworking.net/books/145/381/big1453810188.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1453810188.html\">Earn Their Loyalty: Treating Customers and Employees Like People</a>","width":400,"height":300}