{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Outsourcing and Customer Satisfaction: A Study Of PC Help-Desk Services","author_name":"Dr. Vellore K. Sunder","thumbnail_url":"https://www.ebooknetworking.net/books/145/686/big1456864572.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1456864572.html\">Outsourcing and Customer Satisfaction: A Study Of PC Help-Desk Services</a>","width":400,"height":300}