{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Telecom Management for Call Centers: A Practical Guide","author_name":"Luiz Augusto De Carvalho, Olavo Alves Jr","thumbnail_url":"https://www.ebooknetworking.net/books/146/205/big1462056830.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1462056830.html\">Telecom Management for Call Centers: A Practical Guide</a>","width":400,"height":300}