{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service 101: Using Common Sense to Provide a Superior Customer Experience","author_name":"Bob Copper","thumbnail_url":"https://www.ebooknetworking.net/books/147/740/big147740600X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-147740600X.html\">Customer Service 101: Using Common Sense to Provide a Superior Customer Experience</a>","width":400,"height":300}