{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Technical Customer Service Course: The Workbook for Service Professionals","author_name":"Coulter, Scott A.","thumbnail_url":"https://www.ebooknetworking.net/books/148/181/big148181219X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-148181219X.html\">Technical Customer Service Course: The Workbook for Service Professionals</a>","width":400,"height":300}