{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Conducting a Contact Center Assessment","author_name":"Michael Cusack","thumbnail_url":"https://www.ebooknetworking.net/books/148/186/big1481865277.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1481865277.html\">Conducting a Contact Center Assessment</a>","width":400,"height":300}