{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization","author_name":"Randy Rubingh","thumbnail_url":"https://www.ebooknetworking.net/books/148/274/big1482740109.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1482740109.html\">Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization</a>","width":400,"height":300}