{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan","author_name":"Marilyn Suttle, Lori Jo Vest","thumbnail_url":"https://www.ebooknetworking.net/books/148/400/big148400941X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-148400941X.html\">Who&#039;s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan</a>","width":400,"height":300}