{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them","author_name":"Steinberg, Randy A.","thumbnail_url":"https://www.ebooknetworking.net/books/149/071/big1490719563.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1490719563.html\">Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them</a>","width":400,"height":300}