{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Two Factor Theory of Customer Service: A Comprehensive, Easy to Read Guide for Increasing Profits","author_name":"David L. Elwood","thumbnail_url":"https://www.ebooknetworking.net/books/149/184/big1491844426.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1491844426.html\">Two Factor Theory of Customer Service: A Comprehensive, Easy to Read Guide for Increasing Profits</a>","width":400,"height":300}