{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Contact Centre CXM: Customer Service Today and Tomorrow","author_name":"Micheal O'Ciosog","thumbnail_url":"https://www.ebooknetworking.net/books/149/226/big1492267252.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1492267252.html\">Contact Centre CXM: Customer Service Today and Tomorrow</a>","width":400,"height":300}