{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Off the list: Undocumented in an outsourced call center","author_name":"Nell Brewer","thumbnail_url":"https://www.ebooknetworking.net/books/150/082/big1500828998.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1500828998.html\">Off the list: Undocumented in an outsourced call center</a>","width":400,"height":300}