{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Platinum Rule To Customer Service: Treating Customers The Way They Want To Be Treated","author_name":"Michael DeSchalit","thumbnail_url":"https://www.ebooknetworking.net/books/151/213/big151213015X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-151213015X.html\">The Platinum Rule To Customer Service: Treating Customers The Way They Want To Be Treated</a>","width":400,"height":300}