{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Benchmarketing: How Good is \"Good Enough\" (Customer Access Management)","author_name":"Jon Anton, David Gustin","thumbnail_url":"https://www.ebooknetworking.net/books/155/753/big155753215X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-155753215X.html\">Call Center Benchmarketing: How Good is &quot;Good Enough&quot; (Customer Access Management)</a>","width":400,"height":300}