{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management)","author_name":"Thom A. Mayer, Robert J. Cates","thumbnail_url":"https://www.ebooknetworking.net/books/156/793/big1567932282.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1567932282.html\">Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management)</a>","width":400,"height":300}