{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Acquiring, Processing, and Deploying: Voice of the Customer","author_name":"M. Larry Shillito","thumbnail_url":"https://www.ebooknetworking.net/books/157/444/big1574442902.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1574442902.html\">Acquiring, Processing, and Deploying: Voice of the Customer</a>","width":400,"height":300}