{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Why CRM Doesn't Work: How to Win By Letting Customers Manage the Relationship","author_name":"Frederick Newell, Seth Godin","thumbnail_url":"https://www.ebooknetworking.net/books/157/660/big1576601323.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1576601323.html\">Why CRM Doesn&#039;t Work: How to Win By Letting Customers Manage the Relationship</a>","width":400,"height":300}