{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations","author_name":"Madeline Bodin, Keith Dawson","thumbnail_url":"https://www.ebooknetworking.net/books/157/820/big1578200431.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1578200431.html\">The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations</a>","width":400,"height":300}