{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone","author_name":"Stephen Coscia","thumbnail_url":"https://www.ebooknetworking.net/books/157/820/big1578200466.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1578200466.html\">Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone</a>","width":400,"height":300}