{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century","author_name":"Dawson, Keith","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1578200504.html\">Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century</a>","width":400,"height":300}