{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"E-Support: How Cisco Systems Saves Millions While Improving Customer Support","author_name":"Andrew Connan, Vince Russell","thumbnail_url":"https://www.ebooknetworking.net/books/158/720/big158720052X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-158720052X.html\">E-Support: How Cisco Systems Saves Millions While Improving Customer Support</a>","width":400,"height":300}