{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Satisfaction: How Every Great Company Listens to the Voice of the Customer","author_name":"Chris Denove, James Power","thumbnail_url":"https://www.ebooknetworking.net/books/159/184/big1591841097.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-1591841097.html\">Satisfaction: How Every Great Company Listens to the Voice of the Customer</a>","width":400,"height":300}